RESUME
Professional ​
info​​
Association executive with more than 18 years experience driving organizational operations, change and membership growth. Extensive experience in strategic planning, project management, marketing, customer service, data management, fulfillment, product development, product sales, partner relations, international development, and career services. Experience working closely with Executive Director, Board and senior management team assuring a coordinated effort in implementing strategies and realizing company growth.
S.P.I.E PROCESS
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SCAN
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PLAN
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IMPLEMENT
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EVALUATE
Work​
experience​
ISSA - The Worldwide Cleaning Industry Association
Vice President of Divisions, Membership, Outreach & IT
2002 - 2020
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Provided extensive leadership and strategy development for all ISSA divisions, Membership, and IT. Financial accountability involved 70% of a multimillion dollar business. Identify, evaluate, and utilize new areas for financial growth. Determine quarterly goals and oversee the development of all operations, sales, and marketing programs.
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Oversee the operations of the organization
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Manage the development, facilities, finance, human resources, information technology, office management, marketing & public relations departments as well as other business functions of the divisions​
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Ensure the organization has the proper functioning controls, administrative and reporting procedures, and systems in place to effectively grow the organization and ensure operating efficiency
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Actively participate in and contributes to Board of Directors (BOD) Meetings, related committees, and other ad hoc work groups
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Participate in financial and business planning, reviews financials and advises CEO of all direct financial decisions
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Work closely with the Financial Controller to maintain the highest level of security and complete adherence to all HIPAA protected transactions
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Lead continuous quality improvement initiatives through systems/process improvement.
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Mentor and develop staff using a supportive and collaborative approach
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Ensure staff members receive timely and appropriate training and development
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Incorporate organization’s commitment to customer service and continuous quality improvement into daily work habits
Paralegal/Legal Secretary
1999 – 2002
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Paralegal/Secretary to sole-practitioner in insurance defense, personal injury and real estate practice.
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Preparation of Interrogatory answers, subpoenas, notices, summons, depositions, motions, discovery answers.
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Track, Organized, and Managed attorney billable time
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Accounts Payable and Receivable responsibilities including balancing company checkbooks.
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Perform Customer Service duties to all inbound phone calls.
Languages
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English
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Spanish
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Seasoned with salt & mild
Education
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ASAE University
Certified in Association Management
Essential Practices in Association Management
Effectively Managing Volunteer Committees and Task Forces
Membership Development
Communication and Public Relations
Developing Your Leadership Potential
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ExpertRating (ISO 9001: 2015 Certified Company)
Six Sigma Green Belt Certification
Improve productivity, reducing waste, variation and defects. The Six Sigma Green Belt certification helps ask the right questions and get the right answers.
Six Sigma Green Belt
The Define Phase
The Measure Phase
The Analyze Phase
The Improve Phase
The Control Phase
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ASAE University
Certified Association Executive- Candidate
The Certified Association Executive (CAE) credential is the marker of a committed association professional who has demonstrated the wide range of knowledge essential to manage an association in today’s challenging environment.